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99.99% Guaranteed Network Uptime
19th Floor Networks guarantees 99.99% network uptime for all subscribers of a solution which includes a network connection. During one month, the network outages shall never surpass 0.01% of the total duration of the month, which is equivalent to approximately 5 minutes. If it should happen that the unavailability should exceed 0.01%, 19th Floor Networks will compensate its clients with a credit equivalent to one day for the first 5 minutes of unavailability and one day of credit for each of the following hours. In addition, we enforce our Authorized Usage Policy (AUP) so that we can keep our network clean and our services unaffected by hostile actions from within the network, or external threats. For further details, please read our full Service Level Agreement.
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